Terms & Conditions
Terms of Service
WashBoard Laundry Co. provides laundry services for delivery customers. The following terms and Conditions are an integral part of the Customer Experience and will be adhered to by WashBoard Laundry Co. WashBoard Laundry Co. reserves the right to change these Terms and Conditions at any time without notice. These terms and conditions also outline the rules and regulations for the use of The Laundry Washboard Co.'s Website, located at washboardlaundryco.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use The Laundry Washboard Co. if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Delivery customers receive pick-up and delivery of laundry at no extra. Your laundry will be picked-up and delivered in accordance with the selections you make while placing your order. No pick-up and delivery service will be provided outside of the delivery window on our website.
Drop-Off and Delivery Bags
The WashBoard Laundry Co. laundry bags are provided free of charge for customers to provide convient access to our delivery service. Intial bags will be provided free of charge. In the instance a bag is misplaced or lost a, $5 bag replacement charge will be incurred for follow-on orders. If customers require more than one bag per household, each additional bag will be provided free of charge. Only replacement bags require a $5 replacement bag fee.
Customers are welcome to fit as many clothes as possible into their WashBoard Laundry Co. bags as possible. However, if laundry is falling out of the top of the bag upon pick-up, the customer will be automatically upgraded and charged a larger flat rate bag size & price to facilitate and ensure we do no lose any garments. Only clothes and sheets are allowed in clothing bags. Comforters, Blankets, Animal beds, Rugs, Jackets, and Shoes will be treated and charged separately from Flat Rate bag pricing.
Care Label Instructions
As part of our through and complete cleaning process, we check all pockets before any washing begins. While our dedicated WashBoard Laundry Team Members go above and beyond to prevent unnecessary damage to our customers garments. Customer items and garments will be handled by a laundry processor separate from those of other customers and laundered in machines separate from the items and garments of other customers. We do not comingle or mix Your items and garments with those of other customers.
WashBoard Laundry Co. follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes. However, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, shrinkage, or against damage to weak and tender fabrics.
To protect your garments, WashBoard Laundry Co. follows the Care Label instructions on each item it processes. To the extent you desire to not have the Care Label instructions followed, a Garment Release is required and you assume all liability for the garment. If a Care Label is missing or has been removed from a garment, WashBoard Laundry Co. will process the garment in accordance with guidelines for that type of garment established by the Dry Cleaning & Laundry Institute. WashBoard Laundry Co. assumes no liability for garments that have missing or removed Care Labels.
WashBoard Laundry Co. assumes no liability for items left with WashBoard Laundry Co. over 30 days and may dispose of them without liability. Any differences in the number of items brought to Washboard Laundry versus the number returned to you, or any damage to an item, must be reported to Washboard Laundry Co. within 48 hours of pick-up or delivery of the item(s). Should Washboard Laundry Co. lose a garment, WashBoard Laundry Co. will reimburse you with WashBoard Laundry Co. store credit at 20% of the retail value of the lost or damaged garment but only with a valid receipt of purchase. In the event where damage is a result of customer negligence, we will do our best to treat the damage, however we are not responsible for any damage to customers garments
Fees & Refunds
MissedCustomers are responsible for ensuring laundry bags are ready/visible for collection. WashBoard Laundry Co. will provide 2 SMS and/or email reminders prior to pick-up. A fifteen dollar ($15) fee is assessed in the event that a pickup is missed by the customer. WashBoard Laundry Co. driver will attempt to contact customer, then wait for a period of five (5) minutes before proceeding to the next pickup destination and charging missed pick-up fee. No missed pick-up fees will be refunded.
Customer Charges & Subscription Fee
Customers must complete customer profile in order to activate the delivery service. Customers Credit card will be charged once the Driver picks up Laundry from the customers residence. For recurring services, Customers shall pay for all subscription fees, and hereby authorizes WashBoard Laundry Co. (and its payment processors) to charge Customer’s credit card, as stated on Customer’s subscription and billing page. Any additional wash & fold bags, beyond the monthly bag allocation, will be charged at the regular a la carte price. Customer agrees that all subscriptions are recurring and will renew automatically.
Customer acknowledges that all subscription fees are charged automatically on a recurring basis until the Customer cancels their subscription. Customer may cancel their subscription by logging into their WashBoard Laundry Co. account and going to the applicable subscription page. Customer is solely responsible for properly canceling your account.
WashBoard Laundry Co. does not offer prorated, or backdated, refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
All subscriptions are recurring and will automatically renew after the end of each paid subscription period.
In the event you dispute the amount or validity of any payments made under this Agreement, you must notify WashBoard Laundry Co. within ten (10) days of any such dispute. You understand that your failure to notify WashBoard Laundry Co. of any dispute within ten (10) days will constitute your express waiver of any claims related to the disputed payment.
Unless otherwise stated, The Laundry Washboard Co. and/or its licensors own the intellectual property rights for all material on The Laundry Washboard Co.. All intellectual property rights are reserved. You may access this from The Laundry Washboard Co. for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from The Laundry Washboard Co.
Sell, rent or sub-license material from The Laundry Washboard Co.
Reproduce, duplicate or copy material from The Laundry Washboard Co.
Redistribute content from The Laundry Washboard Co.
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Laundry Washboard Co. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Laundry Washboard Co.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Laundry Washboard Co. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Laundry Washboard Co. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant The Laundry Washboard Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content.
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Laundry Washboard Co.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Laundry Washboard Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of The Laundry Washboard Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
The Washboard Laundry Co. follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, The Washboard Laundry Co. uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
Note that The Washboard Laundry Co. has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
The Washboard Laundry Co. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.